At shop.akjia.com, we strive to provide our customers with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help. Please read our Return and Refund Policy carefully to understand your rights and our obligations.
Returns
1. Eligibility
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Certain items, such as perishable goods, and custom products, are not eligible for return.
2. Return Period
You have 30 days from the date of receipt to return your item for a refund or exchange.
Process for Returns
1. Initiate a Return
To initiate a return, please contact us at return@akjia.com with your order number and the reason for the return. We will provide you with instructions on how to return your item.
2. Shipping
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Refunds
Inspection
Once we receive your returned item, we will inspect it and notify you of the status of your refund.
Approval
If your return is approved, we will initiate a refund to your original method of payment. The refund may take 1-3 days to process, depending on your payment provider.
Partial Refunds
Partial refunds may be granted for items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.
Exchanges
Defective or Damaged Items
If you received a defective or damaged item, please contact us at support@akjia.com with details and we will arrange for an exchange or replacement.
Processing Time
The time it takes for your exchanged product to reach you may vary depending on your location.
Non-Returnable Items
- Gift Cards
- Custom Products
Gifts
Gift Returns
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Gift Purchases
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Contact Us
If you have any questions about our Return Policy, please contact us at:
shop.akjia.com
support@akjia.com