Frequently Asked Questions

1. General Questions

Q: What are quick couplings?

A: Quick couplings, also known as quick disconnects, are devices used to quickly and securely connect or disconnect fluid lines without tools. They are commonly used in hydraulic, pneumatic, and industrial applications.

Q: What types of quick couplings do you offer?

A: We offer a wide range of quick couplings, including flat face, poppet style, high-pressure, screw-to-connect, industrial interchange, and more. Our couplings are available in different sizes, materials, and thread types to meet various application needs.

Q: How do I choose the right quick coupling?

A: Selecting the right quick coupling depends on several factors, including pressure rating, flow requirements, connection type, and compatibility with your system. If you’re unsure, feel free to contact us for assistance. If you just look for the replacement of your current couplers, you also can find the couplers from the applications or OEM part number.

Q:What is the pressure rating or working pressue?

A: The pressure rating or working pressure of a quick coupling refers to the maximum pressure it can safely handle during operation. It varies by design, material, and application. Always check the specifications to ensure compatibility with your system.

Q:What is the burst pressure?

A: The burst pressure of a quick coupling is the maximum pressure at which the coupling will fail or rupture. It is typically 3 to 4 times the rated working pressure of the coupling. Burst pressure is an important safety factor but should not be used as the operating pressure limit. Always refer to the working pressure for safe use.

Q:What material for my quick coupling?

A: Quick couplings are made from various materials depending on their application, pressure rating, and environmental conditions. Carbon Steel, Stainless Steel, Brass,Aluminum, Plastic (Polypropylene, Acetal, or Nylon).

Q:What is thread for my quick coupling?

A: Threads are crucial for quick couplings as they ensure a secure connection between the coupling and the hose. Different countries and industries use various thread standards based on regional preferences and system compatibility. In United States, They commonly uses NPT (National Pipe Thread) and SAE (Society of Automotive Engineers) threads. In Australia, utilizes BSP (British Standard Pipe), NPT, and metric (MM) threads. Italy & United Kingdom primarily use BSP and metric (MM) threads. other regions may adopt different thread types based on industry requirements.

2. Ordering & Shipping

Q: Do you offer international shipping?

A: Yes, we ship worldwide. Shipping costs and delivery times vary depending on your location. We also offer free shipping for orders over $100 to select regions, including USA, Canada, Australia, and New Zealand.

Q: How long does it take to process my order?

A: Most orders are processed within 1-3 business days. Custom orders or large-volume purchases may require additional processing time.

Q: What payment methods do you accept?

A: We accept major credit cards, PayPal, Android Pay, Apple Pay and bank transfers. If you require a different payment method, please contact our support team.

Q: Can I track my order?

A: Yes, once your order has been shipped, you will receive a tracking number via email to monitor your shipment’s status.

Q: What should I do if my country is not in the shipping options?

A: We have encountered some customers facing customs clearance issues, and we are working to resolve them one by one. Most countries will require additional information for clearance, and the specific requirements vary by country. If your country is not listed in the available options, please contact our customer service for assistance.

3. Product & Compatibility

Q: Are your quick couplings compatible with other brands?

A: Many of our quick couplings are interchangeable with major brands, following industry standards like ISO 5675, ISO 16028, and ISO 7241-A/B. Check the product specifications or contact us for compatibility details.

Q: Do you provide technical support for installation?

A: Yes, we provide technical support and installation guides. If you need assistance, our team is available to help.

Q: What materials are your quick couplings made from?

A: Our quick couplings are available in carbon steel, stainless steel, and brass, depending on the application requirements.

4. Returns & Warranty

Q: What is your return policy?
A: We offer a hassle-free return policy. If you are not satisfied with your purchase, you can return the item within 14 days of receipt, provided it is unused and in its original packaging. Return shipping costs may apply.

Q: Do your products come with a warranty?
A: Yes, our quick couplings come with a standard one-year warranty against manufacturing defects. Some products may have extended warranties; please refer to the specific product details.

Q: How do I request a return or warranty claim?
A: Contact our customer service team with your order number and details about the issue. We will guide you through the return or warranty claim process.

5. Custom Orders & Bulk Purchases

Q: Do you offer bulk discounts?
A: Yes, we provide discounts for bulk purchases. Contact us for a custom quote based on your requirements.

Q: Can I request a custom quick coupling?
A: Yes, we can manufacture custom quick couplings based on your specifications. Send us your requirements, and we will work with you to develop a solution.

6. Contact & Support

Q: How can I contact customer support?
A: You can reach us via email, phone, or our online contact form. Our support team is available Monday to Friday to assist you with any inquiries.

Q: Do you have a physical store?
A: Currently, we operate as an online shop, but we can arrange visits to our facility for bulk buyers or special requests.

For further inquiries, feel free to contact us!